Business IT

Microsoft 365 Business Voice – Who Needs To Make A Switch?

Microsoft 365 Business Voice

Microsoft 365 Voice was launched as a Microsoft Teams add-on at the beginning of 2020. The VoIP add-on is available as part of Microsoft 365 Business or Microsoft 365 and delivers just about everything you might expect from a VoIP solution for small businesses, including call queues, auto attendants, group calling, etc. The best thing about Microsoft Business Voice, however, is its deep integration with the Microsoft ecosystem. But Teams is where this integration must take off. Over time, Microsoft Teams has developed itself into a crucial productivity app for a large number of organizations.

What Is Microsoft 365 Voice?

Microsoft 365 Voice or Microsoft Business voice, brings cloud-based telephony to MS Teams, providing a single point of business collaboration and communication. Using Business Voice, you can make calls to wherever you like, from a device of your choice – phone, tablet, computer, etc. Hosted on the trustworthy cloud of Microsoft, it offers a reliable service experience and excellent voice quality.

You can get access to MS 365 Voice as a feature included in some packages, or as opt-in add-on plans. Once you have the subscription to Microsoft Voice, Microsoft serves as your complete phone system, and phone line provider, and long-distance provider. It helps in reducing, or even eliminating, other costs, complexities, and ancillary systems.

Who Should Use Microsoft 365 Voice?

Microsoft Business Voice should be a preferred solution for most SMEs – and even for many large organizations. Around 99% of businesses need dial-in, dial-out, voicemail, transcriptions of voicemail and voicemail-to-email, call forwarding, and audio conferencing as part of their phone system. All these features are readily available in Microsoft 365 Business Voice, and it even offers some more.

It is tailor-made for businesses seeking a less expensive telephony solution as compared to an average VoIP phone system. While you may have to pay around $25-$40 per user per month on average for other VoIP solutions, Microsoft 365 Business Voice offers you a variety of pricing plans starting at $15 per user per month.

Microsoft 365 Voice also offers businesses seamless integration with their current communication and collaboration tools. So, if you want to make a switch from your current telephony system to something that works well with all other tools you currently use for collaboration, 365 Voice should be your go-to choice.

Finally, if you want to put your entire infrastructure on the cloud, your business telephony deserves a go too. With cloud-based convenience on offer, businesses don’t need any phone system management or tie them to a physical location or office. If that’s what you are looking for, Microsoft Business Voice is for you.


  • Better mobility with access to your phone system anytime, anywhere, and from any device
  • A cost-effective alternative to other VoIP phone systems
  • Microsoft 365 add-on that offers deep integration with MS 365
  • Cloud-based convenience
  • Integration with Microsoft Teams both on mobile and desktop
  • No need for any additional software or license – it’s an add-on to your Microsoft 365 subscription


  • Auto-attendant is a bit tedious to set up
  • Limitation on calling plan for up to 3000 minutes a month
  • The overall experience depends primarily on your internet connection

Microsoft Business Voice has certainly given a paradigm shift to business telephony, and it makes for a perfect cloud-based telephony solution for SMEs and even some larger businesses. Start exploring today exactly how you can integrate your Microsoft 365 voice into your current business communication setup and cut significant costs.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button